Thank you so much for contacting us today. I am pleased to help you with any questions, concerns or inquires you might have for our care. Our hourly rate ranges from $18.50/hour to $20.50/Hour and we do have a two hour minimum. Our company is part of a National Franchise that has over 52 branches in over 25 states. This branch of FirstLight HomeCare is owned by Dr. Gannon Randolph who is an orthopedic Spine Surgeon and Veteran. This office has been in this area for two years and our office manager Mrs. Dawn Owens has been running different companies in the area for over twenty years.
We hand pick our caregivers to provide the highest level of care and we have systems in place to keep them honest, hardworking. and a vital part of our client's family. All of our Caregivers are background checked and Drug tested along with being our W4 employees. We put time, effort and money into training and making sure our caregivers are happy with their schedule. This keeps our caregiver turnover low and our caregivers satisfaction very high. We also assign two caregivers per client: one is the regular caregiver and the other will be trained with your loved one in case the primary caregiver is sick or has an emergency. This system helps our clients know who is coming into their home and it creates an environment that is comfortable for everyone involved.
Here is a rundown of how we typically start care, however this is not set in stone and we are more than happy to adjust whatever we can to make sure you and your loved one are as happy as possible. First we set up an in home consultation which is free. At the in home consultation we talk about what type of care, hours and people you would prefer to have coming into your home. We can set up care for anything from 12 hour shifts, twice a day, 7 days a week all the way down to 2 hours, one day a week once a month. We can also change the schedule at any time providing we have two days prior notice.
We accept Medicaid, work well with many insurances, and are willing to fill out whatever necessary to help you and your loved one keep a hold of their assets. FirstLight HomeCare is about helping people and not about getting rich. Gannon, Dawn, and I myself feel deeply connected to every potential client, current client, past client, and family member that comes to us for help. There will never be any unexpected charges for you as we try to be upfront as possible on every aspect of our company. We are licensed and Insured for providing non-medical in home care. You can also cancel services at any time with no cancellation fee provided we have a weeks notice.
If you have any other questions or concerns or need any references for other companies in this area please feel free to contact us at any time. I look forward to helping you and your loved one through this time.
-Taryn Shaw
Director of Business Development